If you have a normal foot, I advise you to choose your usual size.

If you are in-between sizes, I invite you to order the next size up.

And if you have wide feet or on the opposite very thin feet, do not hesitate to contact me to enjoy the free tailor-made service. Because every women should have the right to shoe!

The leather has been treated with oils to make it resistant to water and surface stains. Simply massage the leather to remove them.

However, I advise you to take care of it by applying a cream to waterproof, nourish and soften the leather.

The use of leather by sustainable brand is controversial.

I know that for many people, the question of animal suffering is the most important one.

I respect the values of everyone but I'd like to explain why we use leather. 

Shoe is the item that is the most challenged. After a few years of experience, the material that appeared to be the most robust was leather. Unfortunately, I'm sure many of you experienced having a hole in the front of your espadrille made of canvas after one season (the big toe usually tears the fabric).

Leather is solid enough to be worn often, is waterproof, breathable, absorbs humidity and odours while being comfortable.

Sourcing leather is crucial. We only work with French tanneries and an Italian tannery for golden leather.They are all a member of the Leather Working Group. This label guaranties that the leather is tanned in compliance with sustainable practices. 

The leather I use is vegetable tanned, using extracts of quebracho, mimosa, chestnut. It is the most sustainable practices that exists today.

I craft all of our espadrilles à la main dans mon atelier de Biarritz.

I select the most beautiful parts of the skin and then cut the leather out with tools. Then, I work the leather by hand before sewing it to the rope sole.

I learnt this know-how thanks to one of the last family-owned workshop in the south west of France.I worked with them during 5 years.

The natural jute sole is made in a small workshop in the Basque Country.

It is hard to answer this question since a lot things impact the wear of your espadrilles.

It depends of the frequency you wear them, how you walk, your feet morphology...

But one thing that is sure is that we broke down every parts to select the best materials and making processes.

An espadrille well made with high quality materials can be worn several seasons without any doubts!

And if the soles wear out, don't throw them away! I'll be able to resole them.

As we want you to be completely satisfied with your espadrilles, we will accept your return of product in new and unused condition within 14 days for a refund in the original form of payment.

To ship your item(s) back to Atelier Aliénor, please follow the steps:

- Send us an email at contact@atelieralienor.com and let us know why you’d like to return your order.

- Put the shoes in new and unused condition into their original box.

All steps are detailed here.

And if you have any additional questions, just send me an email at contact@atelieralienor.com

You don't need to go anywhere to return your order. Just contact DHL to schedule a pick up... And simply give your parcel to the delivery man or leave it in your mailbox.

That's it!

Absolutely! 

I've learned everything by myselves since the beginning. I know I'm not perfect but I work hard to create beautiful and durable espadrilles. And here is how I'd like to prove it:

The seams of all of our espadrilles are covered by a 30 day warranty.

You'll be able to ship us back the shoes and choose whether you prefer a repair, an exchange or a repair.

Moreover, it's important to me to take care of our espadrilles all their life. After 30 days of guarantee, I'll offer you free repairs of the seams for life. You'll just need to pay for shipping.